Processing & Shipping Time Frames

When you add an item to your shopping bag and proceed to payment,we estimate the processing time and standard shipping delivery date.
Expedited shipping options are available at checkout(The delivery may be delayed for certain reasons).

We ship the item by Japan Post.

Expedited Shipping – Express Mail Service (EMS)

Top speed service (4-7 days to the U.S.)
Tracking number will be provided.
It is possible to confirm EMS delivery information from the Web sites of overseas post office.

Standard Shipping – Registered Airmail(international small packet)

Fast (14-21 days to the U.S.)
Tracking number will be provided.
It is possible to confirm delivery information from the Web sites of overseas post office.

Economy – Registered Airmail(international small packet)

Slow(14-30 days to the U.S.)
Tracking number will be provided.
It is possible to confirm delivery information from the Web sites of overseas post office

Order Confirmation

After you complete the online checkout process, you will receive an email containing your order number and a summary of all the items you purchased.
If you have not received an order notification email, plese check your spam folder and email settings.

Order Canceletion

If you want to cancel your order, please contact us immediately.

As our items are being sold in retail stores alongside online stores, there is a possibility that it may be sold out. In that case, we will cancel your order within a few days.

Order Tracking

You will receive a shipment notification email when each item is shipped. Orders with multiple items may ship at different times in separate boxes.

If You Have an Online Account
Log in by clicking Login at the top right of our website. Click My Orders or Order History for a list of current and past orders,
then click the order number for order status and tracking information.

If You Checked Out as a Guest
Visit our Order Status page, enter your order number and the email address used to place the order, then click View Order for order status and tracking information.
If your order does not appear, please contact us.